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Terms and Conditions
Please
read the following carefully. Your use of the
ScratchSleeves.co.uk web site ("ScratchSleeves.co.uk") and purchase of
the products (or services) ("Products") on it means that you agree to
these terms and conditions ("Terms").
Shopping with ScratchSleeves.co.uk
You can Order Products via this website. When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms. When you place your Order online we will send you an email to confirm that
we have received it. This email confirmation will be produced
automatically so that you have confirmation of your Order details. The
fact that you receive an automatic confirmation does not necessarily
mean that we will be able to meet your Order. Once we have sent the
confirmation email we will then check availability and contact you with
a further email. If the Product is available and the details of the
Order are correct, this email will be deemed an acceptance and will
specify delivery details and confirm the price of the Products
purchased. If the Product is not available we will also let you know by
email. ScratchSleeves may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made
for the Products will be refunded in full. This does not affect your Statutory Rights. All new Orders are deemed separate and each is treated individually.
Price
We always try to make sure that the prices on ScratchSleeves.co.uk are
accurate but errors may occur. If we discover an error in pricing of
the Products in your Order we will inform you as soon as possible using
the contact details you supply us with. We will then give you the
option of reconfirming your Order at the correct price or cancelling
it. (If we are unable to reach you we will treat the Order as
cancelled). If an Order is cancelled, any payment made for the Products
will be refunded in full. You will be notified of the delivery costs automatically before you submit
your credit card details, based on the delivery address you specify.
For more information about our delivery charges for despatches to UK
addresses please email us. info@scratchsleeves.co.uk Prices are quoted on ScratchSleeves.co.uk in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency
of your country at the current. Please note that both charges and refunds are in UK pounds and ScratchSleeves.co.uk Ltd cannot be held
responsible for any loss due to exchange rate fluctuations. Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be
- please consult your local customs office for more information.
Payment
You must pay for your Order before it is delivered and you can do so by credit card, debit card, or postal PayPal. Orders will be processed online using the PayPal payment service, please refer to their terms and conditions. If your delivery address is outside the UK and you order online you must pay by credit card. Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be included with the delivery.
Availability
We try to keep ScratchSleeves.co.uk as up to date as possible but cannot
guarantee that particular Product will always be available. If we can't
supply a Product you will not be charged for it and we will refund or
re-credit your account with the amount debited by us. All offers are available while stocks last. If we are unable to supply a
Product you have Ordered, we will notify you as soon as we can after
receiving your Order. If this happens, you may cancel your Order and we
will refund you the money you have paid for it.
Delivery
ScratchSleeves delivers to destinations inside and outside the UK. You will be notified of the delivery costs automatically before you submit
your credit card details. If you would like to check delivery charges
please contact us. Delivery outside the EU may be subject to local import taxes, which are your
responsibility where they apply. If so, the shipping company should
advise you the charges due or else you should consult your local
customs office. Unfortunately we cannot advise you what these charges
will be and ScratchSleeves is not responsible for them. Orders are generally despatched by Royal Mail (1st Class). We will make every effort to deliver within the time stated on ScratchSleeves.co.uk but we will not be liable for any loss caused to you by late delivery. If the Products are not delivered within the estimated delivery time which we quote, please contact us by email and we will try and ensure that
you receive your Order, as quickly as possible, or if you wish you may
cancel your Order and we will refund the money you have paid. Please
note that while items sent by Royal Mail usually arrive within 2-4
days, Royal Mail stipulate that only items still not delivered after 15
working days can be officially classified as lost. Please Order from ScratchSleeves with enough time to prevent any loss or disappointment resulting from the delivery time as ScratchSleeves cannot be responsible for this. This does not affect your statutory rights as a consumer.
Copyright and Trade Marks
ScratchSleeves does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them. The copyright in ScratchSleeves.co.uk and the content of all the software,
web site and pages relating to the ScratchSleeves.co.uk web site is
owned by, or licensed to ScratchSleeves, unless otherwise specified and
may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of ScratchSleeves.co.uk, all photographs on it and its marketing materials. You may use ScratchSleeves.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of ScratchSleeves.co.uk for the sole purpose of placing Orders. The materials on ScratchSleeves.co.uk may not be used for any other purpose. ScratchSleeves, ScratchSleeves.co.uk and our logos are trade names or trade marks of ScratchSleeves and may not be used by anyone else without our express permission. However, ScratchSleeves does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on ScratchSleeves.co.uk belong to their respective owners.
Returns
We believe that you will be delighted with your product but there may be
occasions where you feel it necessary to return an item. We
aim to keep the process as simple as possible and these terms do not
affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.
Unwanted Products
Our policy is to ensure that you are satisfied every time you place an Order with ScratchSleeves.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P). We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the Products. This does not affect your statutory rights.
Faulty Products
We try to select and package the Products as well as possible to ensure
they arrive in good condition. However, if a Product arrives damaged or
with defects, or is not what you Ordered, we will replace it free of
charge or provide a full refund as appropriate, if you return the
Product to us at the postal address below within 30 days of receipt. In these circumstances we will also pay you the cost of the return
postage. Please obtain a proof of posting certificate from your Post
Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us at info@scratchsleeves.co.uk for more information. This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by at info@ScratchSleeves.co.uk to inform us of your wish to return Products. We may allocate you with a Returns Code which should be included with the package to improve processing of your return. We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. We will send you an addressed envelope for the returns. You will be responsible for the returned Products until they reach us.
Unwanted Products - European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number by email at info@ScratchSleeves.co.uk. We will then arrange for you to be refunded accordingly. Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate. where you are returning your entire order, we will refund the Standard Delivery charge incurred. where we collect an item from you, we reserve the right to recover the costs of collection from you.
ScratchSleeves Responsibilities
ScratchSleeves has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on ScratchSleeves.co.uk or contact us for exact sizes. ScratchSleeves shall insure Ordered Products at their retail value whilst being
delivered to you. Please check the delivered Products as soon as
possible on receipt as we will not cover any subsequent loss or
destruction. ScratchSleeves will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. Because of the nature of the Internet ScratchSleeves provides and maintains
ScratchSleeves.co.uk on an "as is", "as available" basis and makes no
promise that use of ScratchSleeves.co.uk will be uninterrupted or
entirely error free. We are not responsible to you if we are unable to
provide our Internet services for any reason beyond our control. Our website contains links to other websites which are not under the
control of and are not maintained by us. These links are provided for
your convenience only and we are not responsible for the content of
those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you us0e ScratchSleeves.co.uk in breach of these terms you will be liable to and will reimburse ScratchSleeves for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or
limit ScratchSleeves's liability for death or personal injury resulting from its negligence nor any fraudulent representation. ScratchSleeves will not be liable in any amount for failure to perform any obligation
under this agreement if such failure is caused by the occurrence of any
unforeseen event beyond its reasonable control including without
limitation Internet outages, communications outages, fire, flood, war
or act of God. Please read the instructions, manuals and other user documentation that comes
with your Products carefully. You are urged to use all Products safely
and in accordance with the manufacturer's guidelines. These terms do not affect your statutory rights as a consumer which is available to you. Subject as aforesaid, to the maximum extent permitted by law, ScratchSleeves excludes liability for any loss or damage of any kind howsoever
arising, including without limitation any direct, indirect or
consequential loss whether or not such arises out of any problem you
notify to ScratchSleeves and ScratchSleeves shall have no liability to
pay any money by way of compensation, including without limitation all
liability in relation to:
any incorrect or inaccurate information on ScratchSleeves.co.uk; any interruptions to or delays in updating ScratchSleeves.co.uk; the infringement by any person of any Intellectual Property Rights of any third party caused by their use of ScratchSleeves.co.uk or any Product purchased through ScratchSleeves.co.uk; any loss or damage resulting from your use or the inability to use the
ScratchSleeves.co.uk web site or resulting from unauthorised access to,
or alteration of your transmissions or data in circumstances which are
beyond our control; any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong; any amount or kind of loss or damage due to viruses or other malicious
software that may infect a user's computer equipment, software, data or
other property caused by persons accessing, using or downloading
ScratchSleeves.co.uk, or from transmissions via emails or attachments
received from ScratchSleeves or its licensees and affiliates; the availability, quality, content or nature of the other sites on the
Internet that are owned and operated by third parties ("External
Sites") to which ScratchSleeves.co.uk link and web sites located on or
through any External Site nor for any transactions involving External
Sites (including as to 'cookies', personal data, confidential
information, or purchases of domain names or other services). You
should contact the site administrator or webmaster for those External
Sites if you have any concerns regarding such links, web site or
transactions; all representations, warranties, conditions and other terms which but for this notice would have effect.
General
ScratchSleeves may change or withdraw any part of ScratchSleeves.co.uk, or may refuse you access to the web site at any time if we consider it necessary. ScratchSleeves may also terminate this Agreement and immediately remove, cancel or suspend access to and use of ScratchSleeves.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to ScratchSleeves's other rights. ScratchSleeves acts as principal on its own account and not as agent for you or any other person. If ScratchSleeves does not enforce any provision of this agreement such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable,
such part will at ScratchSleeves's option be construed as far as
possible to reflect the parties' intentions and the remainder of the
provisions will remain in full force and effect. These Terms constitute the full agreement between you and ScratchSleeves and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. Since we are principally aiming ScratchSleeves.co.uk at the UK market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does). Use of ScratchSleeves and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Contacting us
If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with
feedback on our service, please email us at info@ScratchSleeves.co.uk.
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